Thanks for shopping with Handmadeteapot.

Order Processing Time

Generally, orders are shipped in 1-3 business days of order confirmation/payment. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of the parcel.

Shipping products/orders are made during business days (Mondays to Friday) within usual business hours. Orders made on the weekends might experience a delay.

Our warehouse only operates on Monday – Friday during standard business hours.

Shipping Cost & Transit Time

We only offer shipping for US,CA,AU orders.Shipping is not available in other countries.

Country	Order value	Shipping Methods	Estimated Delivery Time	Shipping Cost
United States,Canada,Australia	Orders do not exceed $99.99	Standard shipping	15-20 Business Days	$5.99
United States,Canada,Australia	Orders do not exceed $99.99	Express shipping	7-15 Business Days	$9.99
United States,Canada,Australia	Orders do not exceed $99.99	DHL	3-7 Business Days	$16.99
United States,Canada,Australia	Orders over $99.99	Standard shipping	15-20 Business Days	Free Shipping

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Change of Delivery Address

We are able to change the shipping addresses at any time before the order has been dispatched. Please make sure to have your shipping address checked before checking out.

Delivery Time Exceeded

Recently, there will be some delay in delivery due to force majeure. Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, pls contact us directly [email protected].

Tracking

• After the order is shipped, you will receive an email with a tracking number. You can track the logistics process online at any time.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Order Cancellations

We don’t accept order cancellation over 24 hours after the order is confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.

About Tax

All handmadeteapot.com products’ price already includes sales tax, shipping tax and other taxes.In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Contact

Email Address: [email protected]

Contact Number: +86 15676862326